Shopping from Australia? A Guide to International Retailers – Shipping, Returns & Duties

uniqlo trench coat styled 4 ways with dior j'adior slingbacks

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Now I don’t want to whinge but we tend to get left behind here in Australia.  Geographically isolated on our oaf-ish island, and we present somewhat of a logistical challenge for international shippers given how far away we are.  That said, it’s nice that we’re being catered to by more international retailers in recent times who recognise that we are a stylish bunch (…and we love to shop!).  

Uniqlo trench (sold out, but this one is a much better option!), Reiss knit, Gucci belt (review here), Nobody Denim jeans (similar here), Celine bag (review here), Dior heels, Ray Ban sunglasses

With the rapid increase of online shopping in recent years (and likely intensified thanks to Covid), I thought it’d be helpful to compile a neat list of popular international online retailers and a summary of the essential things to know about each, such as their shipping and returns policies, and whether duties are payable, so you can see them at a glance.  

This post will also be updated regularly with all the latest information so it might be worthwhile bookmarking this page to refer back to.

All figures are in $AUD unless otherwise stated.

Multi-brand retailers

Nordstrom

US-based
Delivery: Varies. Facilitated through Borderfree, a third-party e-commerce provider
Returns: Varied return postage cost (original shipping fees not refundable)
Import duties & taxes: Prepaid and added to total checkout.

Revolve Clothing

US-based
Delivery: Free shipping for orders over $100 USD, otherwise $13 AUD delivery fee
Returns: Free within 60 days
Import duties & taxes: Not clear – potentially subject to duties and taxes after order is placed.

Selfridges

UK-based
Delivery: £25.00 per order; unlimited express deliveries for 12 months with Selfridges+ Global for $70 (I’ve signed up for two years and counting!)
Returns: Complimentary return within 28 days however taxes, duties and charges paid when placing order are unable to be refunded
Import duties & taxes: Prepaid and added to total checkout

Shopbop

US-based
Delivery: Free express delivery (2 to 4 days) for orders over $100. For orders under $100, a flat $10 delivery fee
Returns: Return postage cost of $45.59 within 30 days
Import duties & taxes: Prepaid and added to total checkout

Luxury shopping

24S (24 Sèvres)

French-based
Delivery: Free delivery on all orders over €300 / ~$480 AUD. For E.U. and the UK customers, free delivery on all orders over €200
Returns: Free within 30 days
Import duties & taxes: Prepaid and added to total checkout

Farfetch

British-Portuguese e-commerce platform connecting over 700 luxury boutiques
Delivery: Flat shipping of $10 for orders over $300.
Returns: Free and booked within 7 days of receiving order (original delivery costs not refunded)
Import duties & taxes: Prepaid and added to total checkout

Luisa Via Roma

Italian-based
Delivery: $30 delivery fee
Returns: Within 28 days, $45 return shipping fee
Import duties & taxes: Prepaid and added to total checkout

Matches Fashion

UK-based
Delivery: Free delivery for orders over $300, otherwise $20 delivery fee for orders under $300
Returns: Free within 28 days
Import duties & taxes: Prepaid and added to total checkout

My Theresa

German-based
Delivery: Free delivery for orders over $1,000, otherwise $20 delivery fee for orders.
Returns: Free within 30 days
Import duties & taxes: Prepaid and added to total checkout

Net-A-Porter

Italian e-tailer (following merger with YOOX and Net-A-Porter, originally UK based); Shipping to AU usually from HK subsidiary
Delivery: Options vary but typically $10 for express shipping
Returns: Complimentary within 28 days
Import duties & taxes: Prepaid and added to total checkout

Vestiaire Collective

Headquartered in France
Delivery: Shipping costs calculated for each individual item.
Returns: Complimentary within 28 days
Import duties & taxes: Prepaid and added to total checkout

Contemporary brands

Everlane

US-based
Delivery: Free shipping for orders over $145, otherwise $10USD
Returns: Within 45 days for a $12 fee. Duties and taxes refundable upon return.
Import duties & taxes: Prepaid and added to total checkout

The Fold London

UK-based
Delivery: Standard delivery for £20, express delivery for £28
Returns: Return postage to be paid by you and items to be returned within 28 days.
Import duties & taxes: Import duties may be payable

Karen Millen

UK-based
Delivery: $14.99 standard shipping; $21.99 express shipping
Returns: Return postage to be paid by you and items to be returned within 30 days. Duties and taxes refundable upon return.
Import duties & taxes: Not clear. Duties & charges may be payable prior to delivery

Reiss

UK-based
Delivery: Free delivery over $400, otherwise $20 fee
Returns: Within 28 days, return postage to be paid by you
Import duties & taxes: Not included. Payable prior to delivery

Senreve

US-based
Delivery: Free shipping
Returns: Free returns within 30 days
Import duties & taxes: Prepaid and added to total checkout

High street retailers

& Other Stories

Dutch-based
Delivery: Free shipping for orders over $200USD, otherwise, $20USD delivery fee
Returns: Within 30 days for $25USD fee deducted from refund
Import duties & taxes: Not included at check out

Arket

Swedish-based
Delivery: Free shipping for orders over $200USD, otherwise, $20USD delivery fee
Returns: Within 30 days for $25USD fee deducted from refund
Import duties & taxes: Prepaid and added to total checkout

Mango

Spanish-based
Delivery: Free shipping for orders over $100, otherwise $10 shipping fee
Returns: Free returns within 60 days
Import duties & taxes: Prepaid and added to total checkout

Marks & Spencer

UK-based
Delivery: Free standard shipping over $100; free express delivery over $150, otherwise $15 fee.
Returns: Within 35 days and return postage of $9.55 deducted from refund
Import duties & taxes: Prepaid and added to total checkout

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